Reliable. AVAILABLE. ALWAYS READY.

Yacht administration touches every part of life onboard. It’s the difference between simply running and truly thriving – between service that’s expected and service that’s unforgettable. That’s what drives us.

Purser Support specialises in providing professional, reliable shoreside assistance tailored to the needs of yachts, captains and management companies. Our expert team takes the pressure off your onboard crew by seamlessly managing a full range of administrative and logistical responsibilities.

With a deep understanding of maritime compliance and the fast-paced demands of yacht operations, we ensure everything runs smoothly behind the scenes, so captains can focus on navigation, crew can focus on service, and owners can enjoy the journey.

How onshore Purser support services work and what they can do for you and your yacht

our steps

Making sure you receive results

01

Reach Out

Contact us via phone, email, or our online form with your vessel’s needs. 

02

We Connect

Let’s have a call to discuss your support requirements.

03

Tailored Planning

Based on our conversation, we’ll create a customised plan and support package aligned with your programme.

04

We get to work!

We take over the admin. You focus on the operation.

Start working with us!

Why work with Purser Support?

We help you cut through the complexity of yacht operations with clear, dependable support where and when you need it most.

Administrative Relief

Whether it’s managing reports, handling documentation or staying on top of accounts, we make sure your operations stay efficient and compliant.

Insider Knowledge, Exceptional Service

You can rely on experienced professionals who understand the pace and privacy demands of the yachting world. Our team is made up exclusively of top-tier former yacht pursers who know exactly what’s required.

Passion That Powers Our Service

We genuinely love yachting and the unique challenges it brings. Our enthusiasm drives us to provide attentive, dedicated support that goes above and beyond.

Packages

A range of tailored service levels

Purser Support's Essential Services Package - For yachts that require light, responsive assistance with daily operations.

Essential support

Marina

For yachts that require light, responsive assistance with daily operations.

Marina is ideal for vessels with minimal guest turnover, fixed cruising schedules, or low-intensity programs. We take care of the time-consuming essentials. Dependable, efficient, and discreet, Marina is the perfect shoreside extension of your team when you don’t need a full-service solution.

Purser Support's Expanded Service Package - For vessels with frequent movements, changing itineraries, or regular guest turnover.

Expanded support

Passage

For vessels with frequent movements, changing itineraries, or regular guest turnover.

Passage delivers an elevated level of coordination, combining essential Purser duties with enhanced operational coverage. Offering greater flexibility and a wider scope of support, Passage keeps your yacht running seamlessly, wherever the season takes you.

Purser Support's Full-service Package - designed for captains and managers who expect precision, reliability, and total peace of mind.

Full-Service Purser Support

Ocean

Our most comprehensive and hands-on package.

Ocean is designed for captains and managers who expect precision, reliability, and total peace of mind. Acting as your dedicated shoreside Purser, we integrate seamlessly with your crew to manage complex schedules, whether you’re preparing for a demanding charter season or embarking on a world cruising itinerary, Ocean is your all-encompassing solution.

Our shoreside purser support packages can be tailored to fulfil your unique requirements. Please contact us to find out more.

Testimonials

Hear it from our clients

“I had the pleasure of working with Carla for four and half years and I can confidently say she was exceptional in every way. Her attention to detail was unmatched – she not only executed tasks flawlessly but also defined and set up our entire program with precision and care. Her reconnaissance work was consistently thoughtful and well informed – she stayed ahead of every need and plan. Most impressively, every decision and approach she took was guided by a deep understanding of our owner’s preferences and expectations. She consistently operated with the mindset of anticipating what would make the owner and guests’ experience seamless and elevated. She was an absolute pleasure to work with.”
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Lindsay Jackson, Owner´s representative, MY DreAMBoat
“I have had the good fortune and pleasure of working with Carla as my Purser on different vessels over the last 6 years. Carla has mastered the art of integrating back of house logistics, management companies, and guest facing requirements seamlessly, and her experience in every facet of yachting shines through in her ability to understand every department’s needs and wants and translate them into real-time solutions. I personally have benefited from her knowledge, understanding and ability to train and coach through what can be daunting tasks that are required in today’s yachting industry, allowing me to grow in my role and contribute more effectively to high-level yachting programs. Carla is an asset to captains, crew, management, and owners alike and takes the role of Purser to an unprecedented level in this industry.”
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Morgan Lonergan, Head Chef, MY Confidential 110m+ & MY DreAMBoat
“Throughout her tenure, Carla consistently demonstrated an exceptional level of professionalism, integrity, and dedication. Her responsibilities included overseeing all financial operations, guest logistics, crew travel arrangements, port formalities, and maintaining critical documentation—all of which she handled with remarkable accuracy and efficiency. Carla's ability to manage high volumes of detailed administrative tasks while maintaining excellent communication between departments and shore-based counterparts was truly commendable. Carla is highly organized, discreet, and proactive—key qualities for a purser on a vessel of this scale. She proved to be a calm and reliable presence, particularly during high-pressure turnarounds and complex guest itineraries. Her interpersonal skills, positive attitude, and natural ability to lead by example contributed significantly to the smooth running of operations onboard and to the morale of the crew. I would not hesitate to work with Carla again and can recommend her without reservation for any future role she may pursue, ashore or at sea. Any vessel or organization would be fortunate to have her as part of their team.”
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Glenn Williams, Captain, MY Confidential 110m+
“I worked with Carla for 2.5 years on a vessel operating at the highest standards for demanding Owners. Carla is organised, reliable and precise in everything she does; she ensures that tasks are always completed with the utmost professionalism and care, often putting in extra hours so the administration on board runs smoothly. I would highly recommend her.”
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Dùghall MacLachlainn, Captain, MY Tango

Contact

Get in touch

Have a question or ready to discuss how we can support your programme? We’re just a message away. Reach out anytime, we’re here to lighten your workload.

Please fill out our contact form or call us,
Mobile: +34 695936942


    FAQ's

    We handle administration for superyachts; crew travel, crew admin, accounting, vessel movements, shipyard periods, guest services and new build projects. Think of us as your land-based extension, making sure everything is taken care of behind the scenes so you can focus on operations on board.

    We don’t replace your agent, we work alongside them. While agents provide local services, we manage the bigger picture. We liaise with agents, coordinate across multiple ports, track moving parts, and ensure your admin and logistics are seamless across the itinerary.

    Every member of our team is a top-level Purser with substantial onboard experience. We’ve worked the long seasons, handled last-minute crew crises, and juggled demanding itineraries. We know what you’re dealing with because we’ve lived it.

    Anything that takes pressure off the onboard team. Most often, it’s crew travel and accounting. These are time-consuming and often time-sensitive tasks that can easily be managed remotely, giving the onboard pursers and captains more bandwidth to concentrate on operations and guests. With the rise in new build projects, managers turn to us for structured support during commissioning phases, while our bespoke guest concierge service adds an elevated layer of attention and care that enhances the overall onboard experience.

    Yes — seamlessly. We’re here to complement, not compete. We can act as an extra set of hands for your admin team or provide targeted support during high-pressure periods like charters, refits, or crossings. Whether it’s document preparation, travel logistics, or crew coordination, we work collaboratively to ensure everything runs smoothly.

    Yes, we support both charter and private vessels. We tailor our services to suit the style of operation and the needs of the yacht, whether it’s a tight guest turnaround or a season-long cruising programme.

    Not at all. We work globally and remotely. We’re experienced with cruising in the Med, Caribbean,  US, Asia, French Polynesia, and beyond. We’re just as useful whether you’re docked in Monaco or anchored off St. Barths.

    It’s simple:

    1. Reach out via phone, email or our contact form.
    2. We’ll schedule a call to understand your needs.
    3. You’ll receive a tailored proposal.
    4. We get to work efficiently, and always in sync with your onboard team.

    Yes! We are happy to work directly with captains, pursers and management companies. Our approach is flexible, supportive, and collaborative.

    Cybersecurity is a top priority for us. We use encrypted communication platforms and secure cloud-based systems to handle all documentation, financial records, and crew information. Access is strictly limited to authorized team members, and we follow industry best practices for data protection, including regular system audits and compliance with GDPR. 

    About Us

    About Us

    Our mission is to elevate the standard of yacht operations through seamless shoreside support, allowing crew to focus fully on crafting extraordinary guest experiences.

    About
    Our Services

    Our Services

    Whether it’s organising crew travel logistics, reconciling accounts, booking berths or building itineraries, we help keep your operation smooth, compliant and efficient, wherever you are in the world.

    All Purser Support Services

    Purser support News

    Latest news and updates

    Stay up to date with industry insights, operational tips, and behind-the-scenes updates from the world of yacht administration. From crew logistics to guest service trends, we share what matters most to keep your vessel running smoothly, onshore and at sea.

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