How we collect, use and manage your data

Purser Support (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or engage with our services.

Purser Support is a shoreside support service for the yachting industry. We operate this website to provide information about our services and to facilitate communication with potential clients.

If you have any questions about this policy, please contact us at:

Email: info@pursersupport.com
Phone: +34 695 936 942
Address: Calle Paris 162, 2º 3ª, 08036 Barcelona, Spain

We may collect and process the following personal data:

Contact Information: Name, email address, phone number, and other details you provide when contacting us.

Business Information: Vessel name, itinerary details, crew information, and service requirements (as submitted through enquiries).

Website Use Data: IP address, browser type, device information, pages visited, and usage behaviour through cookies or analytics tools.

Communication Records: Emails and call notes from correspondence.

We collect your information to:

• Respond to enquiries and provide services.
• Communicate with you about your requests or bookings.
• Improve our website and service offerings.
• Comply with legal obligations.
• We will never sell your data or use it for unrelated marketing purposes without your explicit consent.

We use cookies and similar tracking technologies to understand how visitors use our website and to enhance user experience.

You can manage or disable cookies through your browser settings.

We process your personal data based on the following lawful bases:

Contractual necessity: When providing a service you request.

Legitimate interests: To operate and improve our business.

Consent: When you voluntarily provide data or opt in to updates.

We may share your information with:

• Trusted third-party service providers (e.g. email providers, agents involved in fulfilling requests).
• Legal or regulatory authorities if required by law.
• All data sharing is done with the utmost care and only when necessary to fulfil our services.

We take appropriate technical and organisational measures to secure your data. This includes encryption, access controls, and secure cloud-based storage systems.

We retain personal data only as long as necessary to fulfil the purpose it was collected for, or as required by law.

Under the GDPR and similar laws, you have rights including:

• Access to your personal data.
• Correction of inaccurate data.
• Deletion of your data (“right to be forgotten”).
• Objection to processing or requesting restriction.
• Data portability.

To exercise any of these rights, please contact us at info@pursersupport.com.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

If you have any concerns about how we handle your data, contact us directly at info@pursersupport.com.