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Helping Yacht Managers Stay Ahead This Season

As the Med season gets underway, yacht managers know that the difference between a smooth season and a difficult one often comes down to preparation and the strength of the administrative systems supporting the crew onboard.

Managers are responsible for keeping multiple moving parts aligned: financial reporting, compliance, crew administration, documentation, and owner expectations. When the administrative side of a vessel slips behind, it quickly becomes something management teams need to step in and resolve.

One of the most common pressures we see is simply the volume of administrative work that builds during the season. The reality is that not every yacht carries a full-time purser, and even when they do, the workload can grow quickly during a busy season. Guest concierge, expense management, budgeting, crew administration, and document organisation all require time and attention, and when operations pick up pace, these tasks can easily fall behind.

Purser Support helps bridge that gap.

By assisting with expense reconciliation, budget tracking and keeping operational documentation organised, we help vessels maintain clear and structured systems throughout the season. This allows captains and department heads to focus on running the yacht and delivering for owners and guests, while managers retain confidence that the operational framework behind the scenes remains strong.

Another benefit yacht managers often see is improved crew stability. When administrative pressure builds onboard, it can quickly lead to frustration and burnout, particularly for captains and senior crew who are juggling operational responsibilities alongside increasing paperwork. However, having experienced support available remotely helps relieve that pressure. Crew can focus on their core roles while knowing the administrative side of the operation is being supported. In many cases this contributes to a calmer onboard environment, stronger team morale, and ultimately better crew retention.

For yacht managers overseeing several vessels, this kind of stability matters. When crew are supported, systems remain organised and reporting stays consistent, managers spend far less time chasing paperwork or resolving operational gaps.

At its core, shore-based purser support provides something many yacht managers value most during the season: reliability behind the scenes. It strengthens the administrative structure of the vessel, supports the crew onboard, and helps ensure the yacht runs smoothly from both sides of the operation.

And when that foundation is in place, everyone from the bridge to the management office is better positioned for a successful season.

If you’re a yacht manager preparing for the season and looking to strengthen the administrative side of your vessels, the Purser Support team is always happy to discuss how we can help.

Testimonials

Hear it from our clients

"I’ve been working with Purser Support for 6 months, which has been absolutely amazing, taking pressure off the crew. Carla arranges all crew flights, accommodation, and transport. When taking care of the guest relations and organising things for guest trips, I love having Carla as part of our team. A complete hero. I would highly recommend hiring Purser Support."

Lisa, Chief Stewardess

“We’ve been working with Carla since before the delivery. Carla has been really integral for us because she has been helping us build the backbone of all our documentation, from crew review forms to leave request forms. She is heavily integrated with all of the platforms that we use. From Oceanskies to Voly to our management company’s platforms. From my side as captain, I can send her a quick voice note and then she can action multiple emails to all our contacts. It is actually very effective for us. I would certainly recommend using Purser Support for other yachts.”

Captain Andrew Smout, New Build

“Purser Support has been an invaluable addition to our team, consistently demonstrating professionalism, expertise, and exceptional organisational skills. Their clear and concise communication makes them both highly efficient and a pleasure to work with. I find myself regularly appreciating the positive impact they have and as we begin to involve them more in guest-related responsibilities, I am confident that will only become even more evident.”

Erin Spain, Chief Stewardess, MY Confidential

“Carla at Purser Support has been an absolute asset to work with and although she works remotely she has integrated seamlessly as a highly valued member of our team. She’s proactive, organised, and always one step ahead, which as a Chief Officer juggling a hundred moving parts and daily onboard matters makes a real difference to my day-to-day life. She handles things efficiently, communicates clearly, and somehow still finds the patience to entertain my calls and questionable banter which genuinely brightens my day. Having her support brings calm to what can otherwise be chaos through the new build process, and that’s no small thing in this industry. I’m very grateful to have her in my corner and I know the team certainly appreciate her. Thanks Carla!!”

Alistair Blocksidge, Chief Officer, MY Confidential

“I had the pleasure of working with Carla for four and half years and I can confidently say she was exceptional in every way. Her attention to detail was unmatched – she not only executed tasks flawlessly but also defined and set up our entire program with precision and care. Her reconnaissance work was consistently thoughtful and well informed – she stayed ahead of every need and plan. Most impressively, every decision and approach she took was guided by a deep understanding of our owner’s preferences and expectations. She consistently operated with the mindset of anticipating what would make the owner and guests’ experience seamless and elevated. She was an absolute pleasure to work with.”

Lindsay Jackson, Owner´s representative, MY DreAMBoat

“I would highly recommend working with Carla and the Purser Support team. Carla has been a pleasure to work with and a genuine support and pillar of our new-build program and operations. Carla has a strong admin base, paired with solid industry experience, which gives her good judgment on our day-to-day. This has allowed us to quickly form a trust-based relationship, which I feel is another key attribute to this role and service.”

Andrew Smout, Captain, MY Confidential

“I have had the good fortune and pleasure of working with Carla as my Purser on different vessels over the last 6 years. Carla has mastered the art of integrating back of house logistics, management companies, and guest facing requirements seamlessly, and her experience in every facet of yachting shines through in her ability to understand every department’s needs and wants and translate them into real-time solutions. I personally have benefited from her knowledge, understanding and ability to train and coach through what can be daunting tasks that are required in today’s yachting industry, allowing me to grow in my role and contribute more effectively to high-level yachting programs. Carla is an asset to captains, crew, management, and owners alike and takes the role of Purser to an unprecedented level in this industry.”

Morgan Lonergan, Head Chef, MY Confidential 110m+ & MY DreAMBoat

“Throughout her tenure, Carla consistently demonstrated an exceptional level of professionalism, integrity, and dedication. Her responsibilities included overseeing all financial operations, guest logistics, crew travel arrangements, port formalities, and maintaining critical documentation—all of which she handled with remarkable accuracy and efficiency. Carla's ability to manage high volumes of detailed administrative tasks while maintaining excellent communication between departments and shore-based counterparts was truly commendable. Carla is highly organized, discreet, and proactive—key qualities for a purser on a vessel of this scale. She proved to be a calm and reliable presence, particularly during high-pressure turnarounds and complex guest itineraries. Her interpersonal skills, positive attitude, and natural ability to lead by example contributed significantly to the smooth running of operations onboard and to the morale of the crew. I would not hesitate to work with Carla again and can recommend her without reservation for any future role she may pursue, ashore or at sea. Any vessel or organization would be fortunate to have her as part of their team.”

Glenn Williams, Captain, MY Confidential 110m+

“I worked with Carla for 2.5 years on a vessel operating at the highest standards for demanding Owners. Carla is organised, reliable and precise in everything she does; she ensures that tasks are always completed with the utmost professionalism and care, often putting in extra hours so the administration on board runs smoothly. I would highly recommend her.”

Dùghall MacLachlainn, Captain, MY Tango

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