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Fly-In Concierge: Mediterranean Season

The most memorable charters are never just about the destination, they’re about how every detail is delivered along the way.

Before moving ashore, we spent years onboard as pursers, immersed in the reality of guest trip life. And if there’s one service that we truly love, it is the role of concierge. The detail, the pace, the challenge of turning requests into seamless experiences, it’s what makes a great charter exceptional.

That’s exactly why we’ve chosen to carry this forward.

We offer a dedicated fly-in guest concierge service, tailored to your charter, designed to support the crew, elevate the guest experience, and remove pressure where it’s felt most.

From the first preference sheet to the final disembarkation, we work alongside the yacht to ensure every element is considered, confirmed, and executed to the highest standard.

This service includes, but is not limited to:

Pre-arrival itinerary planning tailored to guest preferences
Restaurant, beach club, and activity reservations
VIP access to events, tables, and experiences
On-the-ground coordination and local recce support
Real-time handling of last-minute requests
Acting as a trusted guest liaison throughout the charter

What sets us apart is simple: we’ve done this onboard.

We understand the pace, the pressure, and the expectation. We know what it means to be mid-charter with multiple moving parts and no margin for error. And we know how valuable it is to have someone shoreside who is calm, organised, and already thinking three steps ahead.

Our role is not to replace the crew but to support them. To give pursers, chief stews, captains, and brokers the confidence that every guest request is being handled with experience and precision. Ultimately, it’s about delivering the kind of service guests remember and come back for.

If you’d like to explore how we can support your upcoming charters this season, please use the form below to organise a meeting with Carla at the Palma Boat Show on the 30th April, 1st and 2nd May.

You can also take a look at what our clients have said about working with us.

Testimonials

Hear it from our clients

“Purser Support has been an invaluable addition to our team, consistently demonstrating professionalism, expertise, and exceptional organisational skills. Their clear and concise communication makes them both highly efficient and a pleasure to work with. I find myself regularly appreciating the positive impact they have and as we begin to involve them more in guest-related responsibilities, I am confident that will only become even more evident.”

Erin Spain, Chief Stewardess, MY Confidential

“Carla at Purser Support has been an absolute asset to work with and although she works remotely she has integrated seamlessly as a highly valued member of our team. She’s proactive, organised, and always one step ahead, which as a Chief Officer juggling a hundred moving parts and daily onboard matters makes a real difference to my day-to-day life. She handles things efficiently, communicates clearly, and somehow still finds the patience to entertain my calls and questionable banter which genuinely brightens my day. Having her support brings calm to what can otherwise be chaos through the new build process, and that’s no small thing in this industry. I’m very grateful to have her in my corner and I know the team certainly appreciate her. Thanks Carla!!”

Alistair Blocksidge, Chief Officer, MY Confidential

“I had the pleasure of working with Carla for four and half years and I can confidently say she was exceptional in every way. Her attention to detail was unmatched – she not only executed tasks flawlessly but also defined and set up our entire program with precision and care. Her reconnaissance work was consistently thoughtful and well informed – she stayed ahead of every need and plan. Most impressively, every decision and approach she took was guided by a deep understanding of our owner’s preferences and expectations. She consistently operated with the mindset of anticipating what would make the owner and guests’ experience seamless and elevated. She was an absolute pleasure to work with.”

Lindsay Jackson, Owner´s representative, MY DreAMBoat

“I would highly recommend working with Carla and the Purser Support team. Carla has been a pleasure to work with and a genuine support and pillar of our new-build program and operations. Carla has a strong admin base, paired with solid industry experience, which gives her good judgment on our day-to-day. This has allowed us to quickly form a trust-based relationship, which I feel is another key attribute to this role and service.”

Andrew Smout, Captain, MY Confidential

“I have had the good fortune and pleasure of working with Carla as my Purser on different vessels over the last 6 years. Carla has mastered the art of integrating back of house logistics, management companies, and guest facing requirements seamlessly, and her experience in every facet of yachting shines through in her ability to understand every department’s needs and wants and translate them into real-time solutions. I personally have benefited from her knowledge, understanding and ability to train and coach through what can be daunting tasks that are required in today’s yachting industry, allowing me to grow in my role and contribute more effectively to high-level yachting programs. Carla is an asset to captains, crew, management, and owners alike and takes the role of Purser to an unprecedented level in this industry.”

Morgan Lonergan, Head Chef, MY Confidential 110m+ & MY DreAMBoat

“Throughout her tenure, Carla consistently demonstrated an exceptional level of professionalism, integrity, and dedication. Her responsibilities included overseeing all financial operations, guest logistics, crew travel arrangements, port formalities, and maintaining critical documentation—all of which she handled with remarkable accuracy and efficiency. Carla's ability to manage high volumes of detailed administrative tasks while maintaining excellent communication between departments and shore-based counterparts was truly commendable. Carla is highly organized, discreet, and proactive—key qualities for a purser on a vessel of this scale. She proved to be a calm and reliable presence, particularly during high-pressure turnarounds and complex guest itineraries. Her interpersonal skills, positive attitude, and natural ability to lead by example contributed significantly to the smooth running of operations onboard and to the morale of the crew. I would not hesitate to work with Carla again and can recommend her without reservation for any future role she may pursue, ashore or at sea. Any vessel or organization would be fortunate to have her as part of their team.”

Glenn Williams, Captain, MY Confidential 110m+

“I worked with Carla for 2.5 years on a vessel operating at the highest standards for demanding Owners. Carla is organised, reliable and precise in everything she does; she ensures that tasks are always completed with the utmost professionalism and care, often putting in extra hours so the administration on board runs smoothly. I would highly recommend her.”

Dùghall MacLachlainn, Captain, MY Tango

Contact

Get in touch

Have a question or ready to discuss how we can support your programme? We’re just a message away. Reach out anytime, we’re here to lighten your workload.

Please fill out our contact form or call us,
Mobile: +34 695936942

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Whether it’s organising crew travel logistics, reconciling accounts, booking berths or building itineraries, we help keep your operation smooth, compliant and efficient, wherever you are in the world.

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